Contact Penrith Building Society

We always welcome any questions.
Complaints Information

We take complaints very seriously and recognise that they require a prompt and thorough investigation. The investigation will include a detailed analysis of your complaint and where applicable, an assessment of the appropriate level of redress and any further actions required to prevent reoccurrence of the issue. We will respond in writing to your complaint within 3 working days. This will either be an acknowledgement letter providing reassurance that your complaint has been received and is being dealt with, or in the case of a quick resolution, a Summary Resolution Letter. Upon completion of the investigation, a full and final response will be issued. However, if the complaint cannot be resolved within eight weeks we will write to you advising of the reasons why.

Complaints Procedure

Complaints Procedure

Penrith Building Society

7 King Street
Penrith
Cumbria
CA11 7AR

Telephone: 01768 863675
Email: enquiries@penrithbs.co.uk

***REVISED – Due to current Coronavirus situation***

Branch Opening Times (for physical visits):
Monday: 9am to 2pm
Tuesday: 9am to 2pm
Wednesday: 9am to 2pm
Thursday: 9am to 2pm
Friday: 9am to 2pm
Saturday: 9am to 12pm*

If you need to process a transaction and are struggling to get to the branch during our revised opening times, please contact the Society on 01768 863675.

Telephone Line Opening Times:
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 4pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Saturday: 9am to 12pm*

*Saturday opening times only applicable on the first and third saturday of each calendar month.