Penrith Building Society
7 King Street
Penrith
Cumbria
CA11 7AR

Contact Penrith Building Society

We always welcome any questions.
Complaints Information
We take complaints very seriously and recognise that they require a prompt and thorough investigation. The investigation will include a detailed analysis of your complaint and where applicable, an assessment of the appropriate level of redress and any further actions required to prevent reoccurrence of the issue. We will respond in writing to your complaint within 3 working days. This will either be an acknowledgement letter providing reassurance that your complaint has been received and is being dealt with, or in the case of a quick resolution, a Summary Resolution Letter. Upon completion of the investigation, a full and final response will be issued. However, if the complaint cannot be resolved within eight weeks we will write to you advising of the reasons why.
Complaints Procedure

Complaints Procedure

Penrith Building Society

7 King Street
Penrith
Cumbria
CA11 7AR

Telephone: 01768 863675
Email: enquiries@penrithbs.co.uk

***REVISED – Due to current Coronavirus situation***

Branch Opening Times (for physical visits):
Monday: 9am to 12pm
Tuesday: 9am to 12pm
Wednesday: 9am to 12pm
Thursday: 9am to 12pm
Friday: 9am to 12pm
Saturday: Closed

Our telephone lines remain open, Monday to Friday, 9am to 5pm.