Complaints Procedure

Complaints Procedure

Complaints/PPI Claims Information

If you wish to enquire whether you had PPI in respect of a mortgage you held or hold with PBS please contact us and provide the following information:

  • Your full name
  • Your address
  • Your contact details
  • The address of the property in mortgage to the Society
  • Approximate dates the mortgage was taken out and/or redeemed if you no longer have the mortgage.

If you wish to make a complaint about your PPI policy please see the Society’s Complaints Procedure on how to do this. 

Further information can be found via the following links, or by using the FCA’s PPI helpline 0800 101 8800

Everything you need to know about PPI and how to claim back money you’ve paid

PPI Complaints end 29 August 2019 – what will you decide

Other useful sites providing free advice are :

Which? – How to reclaim mis-sold PPI for free

Resolver – Free PPI reclaim