We have been listening to and supporting our members since we were founded in 1877.
Our philosophy is to put our members at the heart of everything we do.
In these pages you can find the answers to our most frequently asked questions, find support if you are experiencing financial difficulty or worried about your online safety. We also explain our fees and charges, how to contact us and if you need to, how to complain.
Get help to register and manage your Penrith Online account.
Our opening hours and useful contact information.
If you are concerned about money or having difficulty making our mortgage repayments, we may be able to help you.
Find out about our branch services here.
There are times when we may charge a fee for the administration of your accounts with us. These are shown in our Tariff of Charges which you can find here.
If something has gone wrong and you need to complain, our complaints procedure is detailed here.
Worried about your online safety? Browse our helpful tips for staying safe online.
Useful information to help protect you from financial crime.
Feeling overwhelmed by all the jargon? Don’t worry, our Jargon Buster is here to help!
Your eligible deposits held by a UK establishment of Penrith Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.
Further information is available here »»
(PDF Version)
Or visit www.fscs.org.uk.