Our Vision and Values
We will be a thriving, sustainable and relevant building society, that is committed to what it does, has straightforward great value products and delivers long-term value for members and the community.
We hold to a number of key principles in delivering the very best service to our members.
Whether opening a savings account, or arranging a mortgage, we want to be easy to transact with. We will always look for ways to make things more straightforward for our members.
Our members are our reason for being and are at the heart of everything we do. We will continue to enhance the benefits of mutuality and will never lose sight of the fact that we exist for our members.
We will be there to help both our members and our staff achieve what they aspire to, for themselves and their family during their lifetime.
We will always look for ways to ensure we stay relevant. We will continue to respond to members’ needs through innovative, appropriate product design and through technical initiatives, whilst remaining true to our roots.
We will be open, honest and fair in our dealings with our members, so they can have the utmost trust and confidence in us as an organisation. We will not compromise our standards and will ensure all our dealings consider our members and ensure longevity for the Society.